Privacy Policy

Five Lamps Podiatry Clinic Limited, 8 Kedleston Road, Derby DE22 1GU

Information I collect

To aid your treatment you will normally provide me with certain information,such as your name,telephone number,postal and email address,date of birth,medical information and payment information.Your medical information is stored in a locked metal filling cabinet and payment information is not saved or stored.The only information electronically stored is your name, date of birth,email address and telephone number for my online diary system.

Why I need your information and how I use it ?

I rely on a number of legal bases to collect, use and share your information, including:

• Where it is necessary for purposes of provision of healthcare as needed to provide my services, such as when I use your information to fulfil your podiatry assessment and treatment or to provide customer support.
• If necessary to comply with a legal obligation or court order or in connection with a legal claim or tax laws.

Marketing

I do not send direct marketing material. I may send a website link to request reviews of my services but this would be once only and only if you have given me the consent to do so.

Information sharing and disclosure

Information about my patients/customers is important to my business.I share your information for very limited reasons as follows:

• Medical professionals. With your consent I will share information with medical professionals such as your GP or consultant to allow continuity of care.
• Associates/service providers. I engage certain trusted third parties to provide functions and services to my business. I will share your information with these third parties,but only to the extent necessary to perform their duties.
• Business transfers. If I sell or merge my business I may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.

Data retention

I retain your personal information only for as long as is necessary to provide you with my services and as described in my privacy policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations,to resolve disputes and to enforce my agreements.The retention of podiatry records is normally a minimum of 8 years.

Your rights

You have a number of rights in relation to your personal information.While some of these rights apply generally,certain rights apply only in certain limited cases. I describe these rights as follows:

• Access: you have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact address at the end of this policy.
• Change, restrict, delete: You may also have the right to change, restrict my use of or delete your personal information. In the case of health records these are normally exempt from deletion requests.
• Object: You can object (I to) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases I will delete your information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain: If you wish to raise a concern about use of your information( and without prejudice to any other of your rights you may have), you have the right to do so with the information commissioner at www.ico.org.uk

How to contact me

GDPR, I Miss Dawn Tomlinson am the data controller of your personal information. If you have any questions or concerns you may contact me at Five Lamps Podiatry clinic Limited, 8 Kedleston Road Derby DE22 1GU

For any further information or to book an appointment please call 01332 349 479.